Privacy Policy
We're pretty serious about keeping your info safe and sound. Here's the straight talk on how we handle your personal details when you're our guest.
Last Updated: January 2024
We're pretty serious about keeping your info safe and sound. Here's the straight talk on how we handle your personal details when you're our guest.
Last Updated: January 2024
Look, we get it - privacy policies can be a drag to read through. But here at Cendral Quinta Vix Hotel, we actually care about your personal information and want you to know exactly what we're doing with it. Nothing sketchy, we promise.
This policy covers how we collect, use, and protect your data when you visit our property at 1455 Wine Country Drive in Kelowna, book a room, use our spa, dine at our restaurant, or just browse our website. We're committed to transparency because that's what good hospitality is all about.
By using our services or staying with us, you're agreeing to the practices we outline here. If something doesn't sit right with you, give us a shout and we'll talk it through.
When you interact with us, we collect certain details to make your stay absolutely memorable. Here's what we typically gather:
Most info comes straight from you - when you book a room, fill out forms, chat with our staff, or sign up for our newsletter. Pretty straightforward stuff.
Some data gets collected automatically through our website and property systems - think security cameras in public areas and web analytics. Nothing creepy, just standard hotel operations.
We're not in the business of hoarding data for no reason. Everything we collect has a purpose, and here's what we do with it:
This is the obvious one - we need your info to process reservations, check you in, charge your card, deliver room service, book your spa treatments, and generally make your stay happen. Can't run a hotel without this stuff.
Remember when you mentioned you prefer feather-free pillows? We keep notes like that so next time you visit, everything's already set up how you like it. We also use your preferences to recommend wine tastings or spa packages you might enjoy.
We'll send you booking confirmations, receipts, and important updates about your stay. If you've opted in, we might also share special offers, seasonal packages, or news about events at the vineyard. You can opt out anytime - no hard feelings.
We analyze guest feedback and usage patterns to figure out what's working and what needs tweaking. Maybe the spa needs more evening slots, or guests really love our Sunday brunch - this data helps us get better.
Sometimes we're legally required to keep certain records or share info with authorities. We also use security systems to keep everyone safe and prevent fraud. It's just responsible business practice.
We're not selling your info to random companies - that's not our style. But there are times when we need to share certain details with trusted partners:
Companies that help us run the hotel - our booking system provider, payment processors, email service, housekeeping management software, and IT support. They only get what they need to do their job, and they're bound by strict confidentiality agreements.
Local tour operators, transportation services, or event vendors when you've specifically requested those services. Like if you book a vineyard tour through us, we gotta tell them your name and party size.
If the law requires it, or if we need to protect our rights or someone's safety, we may share info with law enforcement or legal authorities. We don't take this lightly and only do it when absolutely necessary.
In the unlikely event that we sell the hotel or merge with another company, your info would be part of that transaction. The new owners would still be bound by this privacy policy though.
Security isn't just a checkbox for us - it's baked into everything we do. Here's how we keep your data safe:
That said, no system is 100% bulletproof. We do our absolute best, but if we ever experience a data breach that affects you, we'll let you know promptly and work with authorities to address it.
Yeah, we use cookies - and not just the delicious kind we serve at afternoon tea. Here's the deal with web cookies:
They're tiny text files stored on your device that help websites remember you and your preferences. Think of them like a loyalty card that helps us recognize you when you come back.
Most browsers let you block or delete cookies through their settings. Just know that doing so might make some parts of our website not work as smoothly. It's your choice though - we respect that.
It's your data, and you've got rights. Here's what you can do:
Want to see what data we have on you? Just ask. We'll provide a copy of your personal info in a readable format. There might be a small admin fee if you're requesting a ton of records, but we'll be upfront about that.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff yourself through your booking account, or contact our front desk.
Want us to erase your info? We can do that, unless we're legally required to keep certain records (like financial transactions for tax purposes). We'll let you know what we can and can't delete.
Sick of our emails? No problem - click the unsubscribe link at the bottom of any marketing message, or tell us directly. We'll still send you essential stuff about your bookings, but no more promotional emails.
Under Canadian privacy laws, you can request your data in a portable format to transfer to another service. We'll work with you to make that happen.
If you think we've mishandled your data, you can complain to us directly or to the Office of the Privacy Commissioner of Canada. We'd rather you talk to us first so we can make it right, but it's your call.
We don't keep your info forever - that'd be weird and unnecessary. Here's our general approach:
If you close your account or request deletion, we'll remove or anonymize your info according to the timelines above, except where we've got a legal obligation to retain certain records.
Our hotel services aren't directed at kids under 13, and we don't knowingly collect their personal information. If you're a parent and think we've somehow collected your child's data, please contact us immediately and we'll delete it ASAP.
Our website might link to other sites - like local attractions, partner vineyards, or booking platforms. Once you click away from our site, this privacy policy doesn't apply anymore. We can't control what those other sites do with your data, so check out their privacy policies if you're concerned.
We try to only link to reputable sites, but we're not responsible for their privacy practices. Use your best judgment out there.
We're located in Canada and operate under Canadian privacy laws (specifically PIPEDA - the Personal Information Protection and Electronic Documents Act). If you're visiting from outside Canada, your data will be processed and stored here.
Canada has pretty solid privacy protections, but if you're from the EU or somewhere with different laws, just know that the standards might differ slightly. By using our services, you're consenting to this transfer and processing of data in Canada.
If you've got specific concerns about cross-border data transfer, reach out and we'll walk you through the safeguards we have in place.
We might update this privacy policy from time to time - usually when we add new services, adopt new tech, or when laws change. When we make significant changes, we'll let you know by posting a notice on our website or sending you an email if you're a registered guest.
The "Last Updated" date at the top of this page shows when we last modified things. It's worth checking back occasionally to stay in the loop about how we're protecting your privacy.